Refund policy

1. General Policy

Return policies may vary depending on the product type. You can find the specific return policy on each product page.

2. Pillows, Pillowcases, Bed Sheets, Fitted Sheets, and Duvet Covers

30-Night Risk-Free Trial:
We offer a 30-night risk-free trial. You may request a return within 30 days of receiving the product.

a) Unconditional Returns:

  • We accept returns within 30 days for any reason.

  • If the product has been used or washed, it will be donated to charity.

  • Our goal is for customers to be fully satisfied with their shopping experience.

b) How to Initiate a Return:
Submit a return request through this page: Return Request

c) Return Shipping Fees:

  • Pillow: $50 per item

  • Pillowcase: $20 per item

  • Bed Sheets, Fitted Sheets, Duvet Covers: $30 per item

3. Down Duvets

a) Returns Due to Product Quality Issues:
We accept returns or exchanges for serious quality issues, including but not limited to:

  • Damage: Visible damage during shipping or manufacturing defects.

  • Misrepresentation: Product significantly differs from description (color, size, material, etc.).

  • Down Leakage: Excessive down leakage under normal use.

  • Seam Issues: Severe seam problems affecting durability or appearance.

  • Incorrect Product: Wrong item shipped.

  • Uneven Filling: Filling inconsistencies affecting warmth.

  • Foreign Matter: Foreign objects, impurities, or unclean filling (excluding grey down).

b) Non-Returnable Cases:

  • Color preference, size mismatch, personal material preference, or insufficient filling are not considered quality issues.

  • Custom products or personalized orders are non-returnable unless there is a serious quality problem.

c) Special Notes:
Due to high cost and shipping challenges, returns of down duvets are only accepted for serious quality issues. Each case will be evaluated individually. Please carefully inspect products upon receipt.

4. Damaged Items

Inspect your order immediately upon delivery. If the product is defective, damaged, or incorrect, contact us promptly with photos for evaluation and resolution.

5. Custom Products

Custom pillows, duvets, pillowcases, and other personalized items are non-returnable. Items marked “Final Sale” cannot be returned.

6. Ordering Mistakes & Exchanges

a) Wrong Orders:
If you order the wrong item, contact support@clouduvet.com immediately.

b) Exchanges During Transit:

  • Orders in transit may incur a 20% fee to cover carrier interception costs.

c) Exchanges Before Shipment:

  • If the order hasn’t shipped, refunds or price adjustments will be processed before exchange.

d) Exchanges After Delivery:

  • Customers outside the U.S. are not eligible for exchanges, as products cannot be returned to our warehouse.

  • Domestic exchanges require customers to ship the product back, with shipping costs borne by the customer.

7. Refunds

Once your return is received and inspected, we will notify you of approval status.
Refunds will be issued to your original payment method.
Please note that bank processing may take 1–2 business days.

8. Order Cancellations

a) Before Shipment:

  • You can cancel anytime before the order ships and receive a full refund.

b) During/After Shipment:

  • A 20% cancellation fee will apply to cover round-trip shipping costs if the order is canceled during transit.

c) “Refused Delivery” Orders:

  • Orders refused without a return request or for reasons other than damage in transit are not eligible for refunds.

9. Shipping-Related Refunds

Customers are responsible for any losses caused by:

  • Incorrect shipping address

  • Delivery to the wrong location

  • Missed deliveries due to personal mistakes
    Refunds are not available in these cases.

Please read this policy carefully before purchasing. Our goal is to ensure a satisfying shopping experience while maintaining high product quality.