Shipping policy

When will my order ship?

We process and arrange shipment within 8 hours after receiving your order.
Please note: During peak seasons (e.g., Black Friday, Cyber Monday, holidays), processing may be delayed by 2–3 business days.

Shipping Cost

  • Shipping fees vary depending on destination and the number of items.

  • You can view the exact cost at checkout after entering your address.

  • Free shipping is available to most countries.

  • If you select the gift box packaging service, an additional shipping fee will be charged. The extra fee will be automatically calculated and displayed at checkout.

Estimated Delivery Time

Country / Region Delivery Time (Business Days) Country / Region Delivery Time (Business Days)
U.S. 3–10 Canada 6–12
U.K. 6–9 Ireland 6–10
France 6–10 Greece 8–12
Germany 6–10 Bulgaria 6–10
Italy 6–10 Portugal 6–10
Spain 6–10 Hungary 6–10
Netherlands 6–10 Slovakia 6–10
Belgium 6–10 Czech Republic 6–10
Austria 6–10 Romania 6–10
Sweden 6–10 Finland 6–10
Poland 6–10 Denmark 6–10
South Africa 6–8 Norway 8–10
Cyprus 8–12 Mexico 10–15
Australia 8–10 Japan 5–8
Israel 6–9 Brazil 15–25

Note: Final delivery is usually handled by your local postal service (e.g., USPS/DHL in the U.S.).
During peak shopping seasons, carriers may require an extra 7–10 business days for delivery.

Address Accuracy & Changes

  • Customers are responsible for providing the correct delivery information.

  • Orders lost due to incorrect addresses, postal codes, or unauthorized forwarding will not be refunded.

  • Please carefully review your shipping details before confirming payment.

Multiple Addresses

We do not ship one order to multiple addresses. Please place separate orders if you need items delivered to different addresses.

PO Boxes & Military Addresses

  • We can deliver to PO Boxes.

  • We cannot deliver to military APO/FPO addresses.

Taxes & Duties

  • International shipments are sent DDU (Delivered Duty Unpaid).

  • We do not charge VAT, duties, or customs fees.

  • All such charges are the responsibility of the recipient.

  • Please consult your local customs office for specific information.

Important Notes

  • All delivery times exclude customs clearance delays.

  • Timelines are based on estimates provided by carriers such as DHL, FedEx, etc.

  • We cannot be held responsible for delays caused by weather, natural disasters, customs, or carrier issues.

Seel “Worry-Free Delivery”

At checkout, customers may choose to purchase Seel Worry-Free Delivery for worry-free coverage:

  • The cost of this protection is charged separately by Seel;

  • All related services and guarantees are provided directly by Seel, not by us;

  • For full details, please refer to: Seel Worry-Free Delivery Terms.


Contact Us

Clouduvet Limited
📞 Phone: +1 2792004074
📧 Email: support@Clouduvet.com